Refund & Return Ploicy

At Parfum Valley, customer satisfaction is our priority. This Return & Refund Policy explains the terms and conditions for returns, exchanges, refunds, delivery charges, and non-returnable items for all perfumes purchased directly from Parfum Valley.

Please read this policy carefully before placing your order.

1. Easy 7-Day Perfume Return Policy

We offer a 7-day return policy on eligible perfume purchases.

You may return your perfume if:

• • The return request is made within 7 days of purchase

• • The perfume is in its original condition

• • Usage does not exceed 1ml (testing only)

• • The packaging is not damaged

Once we receive and inspect the returned item, your refund or exchange will be processed.

Exchange Policy

• • Exchanges must be for a product of equal or higher value

• • If exchanging for a higher-value item, the price difference must be paid

2. Refund Process

Refunds are processed after:

• • The returned perfume is received

• • The product passes quality inspection

• • Return conditions are met

Refunds will be issued via the original payment method (where applicable).

3. Delivery & Return Shipping Charges

Please note:

• • Delivery charges are non-refundable

• • Standard return shipping fee: 350 PKR

• • If parcel weight exceeds 500g, an additional 200 PKR per extra 500g will apply

If a return does not meet our policy conditions:

• • The item will be sent back to the customer

• • The customer must pay both-side delivery charges

4. Decant Policy

If your order included a decant:

• • 350 PKR will be deducted from your refund amount

• • You may keep the decant

5. Non-Returnable Items

The following items are not eligible for return or refund:

• • Sale items

• • Discounted perfumes

• • On-demand perfumes

• • Products used more than 1ml

• • Items with damaged or missing packaging

No returns or refunds are accepted on sale or custom/on-demand items.

6. Resend & Delivery Policy

Free Delivery

• • Free delivery applies to orders up to 4000 PKR

• • Orders exceeding this limit will incur standard delivery charges

Shipping Timeline

• • Dispatch time: Up to 2 working days

• • Courier delivery: 2–5 working days

If your parcel is not delivered within 3 weeks, it will be:

• • Refunded, or

• • Resent (as per customer preference)

7. Hold Orders & Advance Payments

If an order is placed on hold:

• • Items held for more than 2 weeks will result in the advance payment being donated to charity

• • After the donation, no refund or claims will be accepted

Sale items cannot be placed on hold.

8. Packaging Policy

• • 180ml perfume bottles are supplied without boxes

• • 50ml bottles can be packed in a premium gift box for an additional 250 PKR (Applicable not on all conditions)

• • Standard orders include a premium pouch

9. Validity of Return Policy

This Return & Refund Policy applies only to products purchased directly from Parfum Valley.

Items purchased through third-party sellers are not covered under this policy.

Need Help?

If you have any questions regarding your return, refund, or exchange, please contact Parfum Valley Customer Support before sending your item back.